Terms of Service

The terms that govern account access, learning content, user conduct, moderation, subscriptions, refunds, and support.

Updated October 10, 2026. Changes for existing users take effect as described in the Changes section.

Service overview

WordForests is operated by a sole establishment registered in the United Arab Emirates. In these Terms, WordForests, we and us refer to the business operating the service. WordForests provides language-learning tools on the web and, where available, mobile apps, including spaced repetition, courses, shared dictionary contributions, profiles and subscriptions. Available features and paid benefits are described in the product and at purchase. The service is intended for users aged 13 and older.

Accounts

Users must be at least 13 years old and must provide accurate account information. Users are responsible for keeping credentials secure, maintaining control of devices and sessions, and for activity performed through their accounts. New users accept the Terms of Service and acknowledge the Privacy Policy when creating an account. Existing users do not need to accept them again to keep using the service after an update. Users should contact support promptly if they believe an account has been compromised.

User content and license

You keep ownership of course material, dictionary contributions, examples, profile details, feedback and other content you submit, subject to others' rights. You grant WordForests a worldwide, non-exclusive, royalty-free licence to store, copy, display, publish, distribute, process, translate and moderate that content only as needed to provide, maintain and secure the service, including course sharing, dictionary workflows and handling reports. This licence does not transfer ownership or permit unrelated use of your content. It ends when the content is removed from the service, except for copies lawfully retained in shared courses or dictionary entries, or for limited legal, security and backup purposes described in the Privacy Policy. These exceptions do not override applicable deletion rights. You must have a lawful basis to publish all course material, including text, images and audio: your own authorship, an appropriate licence, permission or another lawful basis. Publishing a public or unlisted course requires a rights confirmation, and you remain responsible for later edits. WordForests does not obtain permissions on your behalf. A book reference or unofficial label does not authorise reproduction or imply endorsement.

Prohibited conduct and content

Users may not upload, create, share, or use the service for unlawful, harmful, abusive, exploitative, deceptive, infringing, invasive, or unsafe conduct. Prohibited content and behavior includes harassment, bullying, hate or discriminatory content, sexual or exploitative content involving minors, credible threats, private personal data, spam, scams, impersonation, malware, scraping private data, attempts to bypass security or access controls, attempts to manipulate billing or entitlements, and course, profile, or dictionary activity that misleads or harms learners.

Reports, blocks, and moderation

You can report courses, dictionary entries, profiles, accounts and other content where reporting controls are available, and you can block other users. We assess reports based on the seriousness of potential harm and the available evidence. We may remove unlawful or prohibited content, restrict visibility or features, or suspend an account when a proportionate response is justified. Reports alone do not establish a violation. You may ask support to review a moderation decision and provide additional information. Blocking reduces visibility and interaction where supported, but may not remove earlier content or prevent every indirect interaction.

Account restrictions and service closure

We may restrict content, features or accounts when reasonably necessary and proportionate to address a serious or repeated breach of these Terms, fraud, a concrete security threat, unlawful activity or a legal obligation. Payment problems normally affect paid features; broader account restrictions require a separate justified reason, such as fraud or abuse. Where reasonably possible, we will explain the reason and give you an opportunity to resolve the issue before restricting access. Urgent restrictions may take effect immediately; we will explain them promptly unless doing so would be unlawful or compromise safety or an investigation. You may request a review through support. We do not restrict access solely because these Terms changed or you have not accepted them again. If we discontinue a service, we will give reasonable advance notice and honour prepaid access or applicable refund rights. Records retained after closure are limited to the purposes and retention rules described in the Privacy Policy.

Subscriptions and billing

Paid plans renew automatically unless you cancel renewal before the renewal date. The price, billing period, taxes and any trial conditions are shown before purchase. Web subscriptions are processed through Stripe and can be managed in account settings or the billing portal. Where native subscriptions are available, purchases through the Apple App Store or Google Play must be managed in the store account used to buy them. Cancelling renewal normally keeps paid access until the end of the period already paid for; refunds, immediate cancellation, payment failure or a justified account restriction may affect access sooner. Contact support if you cannot manage a web subscription. Changes to prices or paid benefits are subject to the notice and consumer protections in the Changes section.

Refunds

Cancelling renewal stops future renewals but does not automatically refund charges for service already provided. Send web-subscription refund or withdrawal requests to support; for Apple App Store or Google Play purchases, use the store's refund process, and contact us if you need help. We honour refunds and other remedies required by applicable consumer law regardless of provider policy. Where EU or EEA withdrawal rights apply, you generally have 14 days from concluding the subscription contract to withdraw by sending us a clear statement. Any exception or charge for service started during that period applies only if its legal requirements have been met, including prior information and express consent where required. Accepting these Terms at signup does not by itself waive a statutory withdrawal right. If we discontinue a paid service before the end of a prepaid period, we will refund the unused portion unless the law requires a different remedy. Other refund requests are considered individually. Payment disputes may be investigated, but requesting a lawful refund or exercising consumer rights is not itself grounds for an account ban.

Withdraw from contract here

IP and copyright complaints

Users may not submit content that infringes others' rights. Copyright notices can be sent without an account using the public Copyright page and support email. Include exact content locations, the protected work, your rights or authority to act, contact details, a good-faith explanation, and a statement of accuracy with your typed signature. We review the specific material and evidence promptly and may restrict or remove infringing content, preserve relevant records, and restrict accounts for repeated established infringement. Reports alone do not establish infringement. Creators and complainants can request a review through support with the content location and report or restriction reference.

Disclaimers

The service is provided on an as-is and as-available basis. It may contain mistakes, downtime, delays, data loss, third-party service interruptions, or user-generated content that has not been reviewed. Learning content, examples, dictionary entries, and spaced-repetition recommendations are for educational support and should not be treated as professional, legal, medical, financial, immigration, or safety advice.

Limitation of liability

To the fullest extent allowed by law, the service operator and its providers are not liable for indirect, incidental, special, consequential, exemplary, punitive, or lost-profit damages, or for loss of data, goodwill, business, or access caused by use of the service, user content, third-party providers, billing providers, store actions, or security events. Nothing in these Terms limits liability that cannot legally be limited.

Changes

We may update these Terms to reflect changes in law, security requirements or how WordForests operates. For material changes affecting existing users, we will email the address on your account at least 14 days before the changes take effect, with a summary, the effective date and a copy of the updated Terms or a link to a copy you can save. Where applicable law requires a longer notice period, we will follow it. A website notice may supplement this email but does not replace it. If a legal requirement or an urgent security issue requires a shorter period, we will give as much notice as reasonably possible and explain why. Minor corrections and changes that only benefit users may take effect on publication. New users accept the published Terms once at signup. Existing users do not need to accept again, and we will not block access, restrict learning or hide profiles or leaderboard entries solely because the Terms changed or were not accepted again. Continued use after the notified effective date constitutes acceptance only to the extent permitted by law. Changes do not apply retroactively or remove mandatory consumer rights. We will not reduce benefits already paid for during a prepaid term without providing any cancellation, refund or other remedy required by law. Where a proposed change requires fresh agreement by law, it will not apply without that agreement, and declining it will not by itself block your existing access. You may stop using the service and cancel renewals if you disagree; any statutory right to end the contract or obtain a refund remains available.

Contact

Contact support through the public contact page or the email below for questions about these Terms, subscriptions, refunds, copyright, privacy, account deletion or moderation. Please explain the issue and include relevant account or content details; we may verify your identity before handling account-specific requests. You may also contact the competent consumer authority or use any court or dispute-resolution process available under applicable law. These Terms do not remove those rights.

support@wordforests.com